Free template
Cancellation
policy template
Copy it, change the numbers to yours, and put it where clients see it before they book — not after they miss.
Free 1-month trial · No credit card · Live in 30 minutes
Free template
Copy it, change the numbers to yours, and put it where clients see it before they book — not after they miss.
A policy nobody reads does not change behaviour. The wording below is deliberately short, states the consequence plainly and stays warm enough that a good client does not feel accused of anything.
Copy from here
Cancellation policy We hold your appointment time exclusively for you, so we ask for 24 hours' notice if you need to change or cancel it. · Cancel or reschedule with more than 24 hours' notice — no charge. · Less than 24 hours' notice — 50% of the service price. · Not showing up — 100% of the service price. For appointments over $150 we take a card at booking. It is only charged if one of the above applies. We know life happens. If something unavoidable comes up, tell us and we will sort it out.
On the booking page above the confirm button, in the confirmation text, and in the reminder. A policy discovered after a no-show is not a policy.
A 24-hour rule fits a cut. A three-hour colour or a med-spa slot usually deserves 48.
The rare exception is why clients stay. Never enforcing it is why the policy stops working.
Card holds and deposits at the point of booking remove the conversation entirely, which is the real reason most owners do not enforce their own policy.
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